Overview
When you enable required feedback on an event:
Participants must submit feedback in addition to entering their attendance code to be considered “confirmed”
Participants cannot download their certificate until feedback is submitted
Status badges help everyone track where they are in the confirmation process
For Participants
Confirming Your Attendance When Feedback is Required
Navigate to your learning opportunity and click Confirm Attendance
Enter the attendance code provided by your facilitator
Click Next
You’ll see a feedback form that says Feedback is required at the top
Complete and submit the feedback form
Your attendance is now fully confirmed
What Happens If You Don’t Submit Feedback Right Away
If you close the feedback form without submitting:
Your status shows as “Awaiting feedback”
You cannot download your certificate yet
To complete your confirmation:
Go to Learning > Your Log
Find the event in your list
Click the “Give feedback” button
Complete and submit the feedback form
Checking Your Confirmation Status
You can view your confirmation status in several places:
Learning > Your Log - Shows all your learning opportunities with status
Homepage - Recent events show your confirmation status
Event page - Your attendance status appears on the event details
Status meanings:
Awaiting feedback - You entered the code but still need to submit feedback
Awaiting confirmation - You submitted feedback; waiting for facilitator confirmation
Confirmed - You’re all set! Certificate available for download
For Facilitators and Administrators
How to Require Feedback on an Event
Go to Learning > Manage > Opportunities
Click Create Event or click an existing event to edit it
Scroll down to the Feedback section
Check “Collect feedback” if not already enabled
Select an internal feedback form from the dropdown menu
Check “Require feedback to receive credit”
Click Save or Publish
Note: The “Require feedback” option only appears when you select an internal KickUp feedback form. External feedback form URLs cannot be tracked, so this option is not available for them.
Understanding the Attendance Statuses
When required feedback is enabled, you’ll see status badges in your attendance tables:
Status | What It Means |
Confirmed | Participant entered attendance code AND submitted feedback |
Awaiting feedback | Participant entered attendance code but has not submitted feedback yet |
Awaiting confirmation | Participant submitted feedback but attendance has not been confirmed yet |
Registered | Participant is registered but has not confirmed attendance |
Enabling Required Feedback on an Existing Event
If you enable required feedback on an event that already has confirmed participants:
When you check “Require feedback to receive credit,” a warning message appears
The message tells you how many participants are already confirmed
If you save, those participants’ status will change to “Awaiting feedback” until they submit their feedback
Setting District Defaults
Your Customer Success Manager can configure default settings for your district:
Default “Collect feedback” to checked - All new events will have feedback collection enabled by default
Default “Require feedback” to checked - All new events will require feedback by default
These defaults can be changed on individual events. This is especially helpful for districts with state compliance requirements where most events need required feedback.
Frequently Asked Questions
Q: Can I still receive credit if I don’t submit feedback?
A: No. When feedback is required on a particular learning opportunity, you must submit feedback to be considered confirmed and receive credit for attending.
Q: What if I started the feedback form but didn’t finish?
A: Your responses are saved as a draft. Return to Learning > Your Log, click “Give feedback,” and you can continue where you left off.
Q: I submitted feedback but my status still shows “Awaiting confirmation.” Why?
A: This means your feedback was received, but the facilitator hasn’t confirmed your attendance yet (for example, if they’re using a sign-in sheet for verification). Once they confirm, your status will update to “Confirmed.”
Q: Can a facilitator override the feedback requirement?
A: Facilitators can manually confirm attendance, but the participant’s status will still show “Awaiting feedback” until they submit feedback.
Q: Does this affect events I’ve already confirmed?
A: Only if the facilitator enables required feedback after you confirmed. In that case, your status would change to “Awaiting feedback” until you submit.